How to Reach Bajaj Finserv Customer Care

‍In today’s fast-paced world, having access to reliable customer care is essential. Whether you have queries about Bajaj Finserv’s products or need assistance with a specific concern, reaching out to their customer care team is the best way to get the answers you need. In this article, we will provide you with a comprehensive guide on how to reach Bajaj Finserv customer care, including contact numbers, email addresses, and alternative channels for support.

 

Contact Numbers for Bajaj Finserv Customer Care

When it comes to getting in touch with Bajaj Finserv’s customer care team, they have provided several contact numbers for your convenience. You can choose the one that suits you best based on your location and the nature of your query.

Toll-Free Number: 8698010101

If you prefer speaking to a customer service representative directly, you can call Bajaj Finserv’s toll-free number, 8698010101. This number is accessible from both registered and non-registered mobile numbers. However, if you’re calling from a non-registered number, make sure to have your 7-digit customer ID or EMI card number handy for identity verification.

Non-Toll-Free Number: 020-39575152

For non-toll-free queries, you can reach out to Bajaj Finserv’s customer care team at 020-39575152. Similar to the toll-free number, this line is accessible from both registered and non-registered mobile numbers.

Bajaj Finserv Personal Loan Queries: 020-3957-4151

If you have specific queries related to personal loans, you can contact Bajaj Finserv’s dedicated helpline for personal loan customers at 020-3957-4151.

Bajaj Finserv EMI Network Card Customer Care: 020-3957-5152

If you own a Bajaj Finserv EMI Network Card and need assistance, you can call their dedicated helpline for EMI network card customers at 020-3957-5152.

It’s important to note that call charges may apply when contacting these numbers, depending on your service provider. Make sure to check with your provider for any applicable charges.

Email Support for Bajaj Finserv Customer Care

If you prefer written communication or have detailed queries that you would like to elaborate on, you can reach out to Bajaj Finserv’s customer care team via email. They have provided dedicated email addresses for different types of queries to ensure that your concerns are addressed effectively.

General Queries: [email protected]

For general queries related to products and services offered by Bajaj Finserv, you can send an email to [email protected]. Be sure to include your customer account name, customer ID, and a clear summary of your complaint or query within the email.

Personal Loan Queries: [email protected]

If your query specifically pertains to personal loans, you can email [email protected]. Make sure to include the necessary details, such as your customer account name and customer ID, along with a clear description of your query.

Alternative Channels for Bajaj Finserv Customer Care

Apart from traditional phone and email support, Bajaj Finserv offers alternative channels for customer care to cater to your diverse needs. These channels provide additional convenience and accessibility when seeking assistance.

Chatbot Services: ‘YARA’

Bajaj Finserv has introduced a chatbot named ‘YARA’ to enhance their customer care experience. YARA is available round-the-clock and can address a wide range of queries. Whether you have questions about your account, purchases, payments, or billing, YARA is there to assist you. Simply access the chatbot service through Bajaj Finserv’s website or mobile app to get the support you need.

Bajaj Finserv App

To take customer care convenience to the next level, Bajaj Finserv has developed a dedicated mobile app called Bajaj Markets. The app allows Bajaj Finserv customers to access their account details, purchase information, billing details, EMI reminders, and much more. With the app, you can conveniently manage your relationship with Bajaj Finserv and seek assistance anytime, anywhere.

SMS Support

For quick assistance on the go, Bajaj Finserv provides SMS support for certain queries. By sending specific SMS codes to the designated number, you can receive relevant information and updates. Here are some of the SMS codes and their purposes:

• SOL: Product query for loans
• PL: Personal loan query
• HELP: General customer service support
• AP: Mobile app download URL
• GETEMAIL: Receive current email address
• UPDEMAIL: Update your email address
• GETADD: Receive current mailing address
• CUSTID: Receive your customer ID
• LAN: Receive loan account number
• EMI LAN: Receive loan/EMI details
• EXPERIA: Receive username and password for accessing the Experia customer portal
• PIN: Get a 4-digit EMI Card PIN
• SOA: Get a statement of account
• NOC: Get a no objection certificate after loan closure
• REPSCH: Request a repayment schedule
• FEEDBACK: Share feedback
• SAT Y: Provide positive feedback
• SAT N: Provide negative feedback
• BRANCH : Find the nearest branch
• PAYBRAN : Find the nearest payment branch

To utilize the SMS service, make sure to use a registered mobile number, and standard SMS charges may apply.

Bajaj Finserv Grievance Redressal

Bajaj Finserv understands the importance of prompt resolution when it comes to customer concerns. They have established a grievance redressal process to ensure that your complaints are addressed in a timely and satisfactory manner.

If you have already raised a complaint through the Bajaj Finserv helpline and have not received a response within 10 days, or if the resolution provided is not satisfactory, you can escalate your complaint to the Grievance Redressal Team. You can do this by sending an email to [email protected]. The Grievance Redressal Officer will review your complaint and provide an impartial resolution.

In the event that you do not receive a response from the Grievance Redressal Officer within 3 working days, you have the option to escalate the matter to the National Customer Experience Head. You can reach out to the National Customer Experience Head by sending an email to [email protected]. They will ensure that your complaint is thoroughly reviewed and resolved. Typically, it may take up to 1 month to receive a resolution. However, if you do not receive any response, you can further escalate the issue to the Officer-in-Charge of the Regional Office of DNBS at the Reserve Bank of India.

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Before make a call  Bajaj Finserv Customer care Please Visit  it’s Official websites to verify it

https://www.bajajfinserv.in › call-us

Conclusion

Reaching out to Bajaj Finserv customer care has never been easier, thanks to their multiple communication channels. Whether you prefer phone calls, emails, chatbot services, or their dedicated mobile app, Bajaj Finserv has you covered. Make sure to keep the provided contact numbers and email addresses handy, and utilize the alternative channels for a seamless customer care experience. If you have any complaints or concerns, rest assured that Bajaj Finserv’s grievance redressal process is in place to provide you with prompt and satisfactory resolutions.