How to complaint against toll plaza?

A toll plaza is located on a road or highway where drivers are required to pay a toll or fee to use that particular road or highway, toll booths are a regular sight and are often found at the entrance and exit of major infrastructure projects like bridges, tunnels, and motorways.

How to complaint against toll plaza?

The Toll plazas are an integral part of the Indian road network, but they can also be a source of frustration and inconvenience for drivers. If you have a complaint against a toll plaza, there are a few steps you can take to voice your concerns and get your issue resolved.

Toll plaza complaint : 1033 

Here are the steps to file a complaint against a toll plaza:

1. Collect all relevant details: Before filing a complaint, it’s important to collect all relevant details related to your issue, such as the name and location of the toll plaza, the date and time of the incident, and the amount of toll paid. This information will help the concerned authorities better understand your complaint and take appropriate action.
2. Contact the toll plaza’s customer support: Most toll plazas have a customer support team that can be reached through their official website . You can file your complaint through this link https://pgportal.gov.in/Home/LodgeGrievance   by providing all relevant details of the incident.

1. File a complaint with the Ministry of Road Transport and Highways: If your complaint is not resolved by the toll plaza or the NHAI, you can escalate it to the Ministry of Road Transport and Highways. You can file a complaint through their official website or write a letter explaining your issue and providing all relevant details. The ministry will then investigate the matter and take appropriate action.
2. Seek legal assistance: If all else fails, you can consider seeking legal assistance to resolve your issue. You can hire a lawyer who specializes in road and highway-related cases to file a case against the toll plaza or the concerned authorities.

In conclusion, filing a complaint against a toll plaza in India can be a lengthy process, but it’s important to voice your concerns and hold the concerned authorities accountable. By following these steps and providing all relevant details of your issue, you can increase the chances of getting your complaint resolved effectively.