One of India’s biggest online stores, Flipkart, sells a wide range of goods from many different brands. Flipkart covers eligible goods with warranties to make sure customers are happy with their purchases and have faith in them. If you have trouble with a product you got on Flipkart, you can ask the seller or the manufacturer for help under the warranty. In this post, we’ll show you step-by-step how to make a warranty claim on Flipkart.
Understanding Warranty on Flipkart
What Does the Flipkart Warranty Cover?
The warranty coverage on Flipkart depends on the individual product and the policies set by the seller or the manufacturer. It typically covers manufacturing defects and malfunctions.
Flipkart’s Return and Replacement Policy
Apart from the manufacturer’s warranty, Flipkart also offers a “10 Days Replacement” and “30 Days Exchange” policy for certain products. Under these policies, you can request a replacement or exchange within the specified time frame if the product has any issues.
What’s Not Covered?
- Damages caused by accidents, mishandling, or improper use
- Normal wear and tear
- Products with expired warranties
Steps to Claim Warranty on Flipkart
Here are the steps on how to claim warranty on Flipkart:
- Go to the Flipkart website and sign in to your account.
- Click on the “Orders” tab.
- Find the order that you want to claim warranty for.
- Click on the “Warranty” tab.
- Click on “Start a warranty claim”.
- Fill out the warranty claim form with the following information:
- Your name
- Your contact information
- Your product information (model number, serial number, etc.)
- A description of the problem you are experiencing
- A copy of your invoice (if available)
- Click on “Submit”.
Flipkart will review your warranty claim and contact you within 2-3 working days.
Tips for a Successful Warranty Claim
- Act Promptly: File your warranty claim as soon as you notice an issue with the product.
- Keep All Documentation: Retain the order ID, invoice, and any communication with the seller or manufacturer for reference.
- Be Patient and Cooperative: Allow the seller or manufacturer reasonable time to evaluate the claim, and cooperate with any additional requests.
- Review Seller Ratings: Before purchasing, check the seller’s ratings and reviews to ensure you are dealing with a reputable seller.
Conclusion
Claiming warranty on Flipkart is a straightforward process when you follow the provided steps and tips. Whether it’s a manufacturer’s warranty or Flipkart’s return and replacement policy, the platform strives to ensure customer satisfaction with their purchases. By understanding the warranty coverage and promptly following the claim process, you can resolve any product issues efficiently and enjoy a seamless shopping experience on Flipkart.
FAQs
- Can I claim warranty on Flipkart for a product purchased from a different seller or website? No, warranty claims on Flipkart are specific to products purchased from the platform’s authorized sellers.
- Can I claim a warranty on Flipkart if the product was a gift and I don’t have the invoice? It is advisable to contact the seller or manufacturer for guidance on alternative methods to validate the warranty.
- What if the product’s warranty has expired? If the warranty has expired, you may explore repair options or replacements at your expense.
- Are there any additional charges for claiming a warranty on Flipkart? If the product is within the warranty period and meets the warranty policy criteria, there should be no additional charges for claiming warranty assistance.
- Can I claim a warranty on Flipkart for a product used outside India? Warranty policies on Flipkart may vary, and coverage for products used outside India may depend on the manufacturer’s international warranty policy.