CEIR Helpline Number


The CEIR (Central Equipment Identity Register) is an initiative by the Indian government to help prevent the use of stolen or lost mobile phones. The CEIR database contains a list of all mobile phones in India and their unique identification numbers, called IMEI numbers. The CEIR Helpline Number is a crucial tool for individuals who need assistance with blocked or stolen mobile phones. In this article, we’ll provide you with everything you need to know about the CEIR Helpline Number.

What is the CEIR Helpline Number?

The CEIR Helpline Number is a toll-free number that individuals can use to report lost or stolen mobile phones. The helpline is operated by the Department of Telecom (DoT) and is available 24/7 to assist users with blocking their mobile phones. By contacting the CEIR Helpline Number, users can report the theft or loss of their mobile phones, which will then be added to the CEIR database, making it impossible for the phone to be used again.

CEIR Helpdesk

C-DOT, New Delhi
Telephone: 011-26598145
Email: [email protected]

Time: 9:00 AM – 5:00 PM (Monday-Friday)

How to Contact the CEIR Helpline Number?

Users can contact the CEIR Helpline Number by dialing 14422 from their mobile phones. The helpline is toll-free and is available 24/7. When contacting the helpline, users will need to provide their phone’s IMEI number, which can be found on the phone’s box, bill, or by dialing *#06# on the phone. Users will also need to provide information about the theft or loss of the phone, such as the date and location of the incident.

Know Your Mobile (KYM)

Through KYM, you can check the validity of your mobile device even before buying it. IMEI is written on the mobile packaging box. It could be found on the mobile bill/invoice. From your mobile you can check the IMEI number by dialling *#06#, IMEI number will be shown on mobile screen. If the status of the mobile is shown as Black-listed, duplicate or already in use, please avoid buying the mobile. KYM could be used through any of the following 3 methods.


Type KYM <15 digit IMEI number> from your mobile and send the SMS to 14422.


KYM app

Download the KYM app from Play Store (for Android) or from App Store (for iOS).

Web portal

To use the web portal, click here.

What are the Benefits of Using the CEIR Helpline Number?

There are several benefits to using the CEIR Helpline Number. Firstly, it helps prevent mobile phone theft and reduces the resale value of stolen phones. Additionally, blocking a stolen or lost phone through the CEIR database makes it impossible for anyone to use the phone, even if they change the SIM card. This helps protect users’ personal information and sensitive data stored on their phones.

In conclusion, the CEIR Helpline Number is an essential tool for individuals who have lost or had their mobile phones stolen. By contacting the helpline and reporting the incident, users can prevent the use of their phones and protect their personal information. The helpline is available 24/7 and is toll-free, making it easy and convenient for users to report the loss or theft of their mobile phones.

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