The Brihanmumbai Municipal Corporation (BMC) has a dedicated WhatsApp number for registering complaints. The number is +91- 89992-28999.
BMCcomplaint WhatsApp number
+91- 89992-28999.
Citizens can send a ‘Hi’ to +91-89992-28999 to get started. “From access to information to grievance redressal, all can be resolved with just a Hi!
Overall Benefits:
1. Multilingual (Marathi & English)
2. Platform agnostic (Android and iOS)
3. Ease of use through interactive buttons
4. Provide online services (payment receipts, certificates, licenses, etc.)
5. Payment gateway (UPI platform through BMC-approved bank)
6. Profile-led services interaction (Citizen, Tourist, and Business)
7. Complaint registration & resolution
8. Broadcasting notifications & alerts (Vaccination, disaster, etc.)
9. 24-hour availability
10. Increased customer interaction and ability to reach new citizens
11. Rethinking Citizen Service Delivery
12. Expanding Citizen Service Catalogue
13. Faster resolution of complaints
You can use this number to register complaints about a variety of civic issues, including:
- Garbage collection
- Waterlogging
- Streetlights
- Potholes
- Encroachments
- Public toilets
- Traffic problems
To register a complaint, you will need to send a WhatsApp message to the number. The message should include the following information:
- Your name
- Your address
- The nature of your complaint
- A brief description of the problem
- A photo or video of the problem, if possible
Once you have sent the message, the BMC will investigate the complaint and take appropriate action.
Here are some additional tips for registering a BMC complaint via WhatsApp:
- Be as specific as possible when describing the problem.
- Provide as much information as possible, such as the location of the problem, the time of day it occurred, and the weather conditions at the time.
- If you have any photos or videos of the problem, please attach them to your message.
- Keep a copy of your message for your records.